When is free something other than free? When HP weighs a free Nook offer, notes The Consumerist.
Returned Nook makes nothing free
Whenever you see a deal for something free, be wary. Nothing is really free. Brian is a consumer who got a brand new Ultrabook with a totally free Noon e-reader as part of a Cyber Monday sale. He was trying to find a laptop and wanted the deal. When he returned the computer he decided did not work for him, HP made him pay $99 plus tax for the e-reader.
Issue seen all over
Brian is not the first consumer to see this kind of issue. The customer does not get charged $99 when buying the computer though HP claimed that this is the way orders are processed. The "free Nook" was really the price of a Nook and tax. Never believe the promotions you see.
The customer cannot get back the $106 they were charged for the promotion, and the company will not take back the free nook. An HP source said that the company will not take back the Nook or give a $106 refund for the machine.
Fine print says not free
HPs small print explained that the Nook was priced with the laptop meaning it is not really free at all. The customer had to pay for it based on the terms of the transaction.
The Nook can certainly be sold at the consumer's discretion, but it cannot be returned. Customers should have read the fine print before expecting something entirely free.
Returned Nook makes nothing free
Whenever you see a deal for something free, be wary. Nothing is really free. Brian is a consumer who got a brand new Ultrabook with a totally free Noon e-reader as part of a Cyber Monday sale. He was trying to find a laptop and wanted the deal. When he returned the computer he decided did not work for him, HP made him pay $99 plus tax for the e-reader.
Issue seen all over
Brian is not the first consumer to see this kind of issue. The customer does not get charged $99 when buying the computer though HP claimed that this is the way orders are processed. The "free Nook" was really the price of a Nook and tax. Never believe the promotions you see.
The customer cannot get back the $106 they were charged for the promotion, and the company will not take back the free nook. An HP source said that the company will not take back the Nook or give a $106 refund for the machine.
Fine print says not free
HPs small print explained that the Nook was priced with the laptop meaning it is not really free at all. The customer had to pay for it based on the terms of the transaction.
The Nook can certainly be sold at the consumer's discretion, but it cannot be returned. Customers should have read the fine print before expecting something entirely free.
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